Returns & Exchanges
Updated 11 months ago
Due to the hard work and labor required to custom make the majority of our products, all sales are final. However we do allow for returns. Returns will be honored up to 10 days after the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Store-credit:
Store-credit will be issued in the amount paid excluding shipping costs and refunds will not be accepted. If 10 days have gone by, unfortunately we cannot offer you an exchange or store-credit. We recommend you carefully review your order prior to finalizing your purchase.
Exchanges:
If you are unsatisfied with your product, we will be happy to exchange it for something else within 10 days of delivery. Personalized items do not qualify for exchanges.
- Your original item will need to be returned before we are able to send your new item.
- Please let us know before doing so and send a clear picture of the item.
- If the new item you have chosen has a different monetary value to your original item you will be sent either a money order or refund, whichever is appropriate.
- If you are not satisfied with this option, our customer care will work with you to find an alternative solution.
Refunds:
Due to the inability to resell personalized products, a 30% restocking fee may be charged or deducted from the amount refunded. The account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
30-Day Money Back Guarantee:
A full refund may be issued once the item is returned only if an exchange, store-credit, or a complimentary item will not suffice.
Returns regarding a change of size, color, or variant will only be eligible for an exchange or store-credit.
Non-personalized items:
Non-personalized items qualify for a return up to 10 days after delivery. The item must be unworn and in the original packaging to pass inspection.
Incorrect Item Received:
If the item you received is incorrect, contact us immediately. We will have the correct item shipped to you free of charge. Photo evidence of the received item may be required.
Damaged Item:
If the item you received becomes damaged or broken due to our error, contact us immediately. We will have a new replacement of the item shipped to you free of charge. Photo evidence of the damaged item may be required.
