I Received an Incorrect Item in My Order, What Should I Do?

Updated by Dorado

If you receive a wrong item in your order, please let us know as soon as possible so that we can sort it out straight away.

Start by checking your order details to ensure that the order was placed correctly with the personalization that you chose. Then contact our Customer Care Team with your order number and a photo of the incorrect item. We’ll send you a replacement as quickly as we can.

How did we do?

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