Received Item Issues

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I Received My Item, But The Text Is Incorrect

If the mistake is ours, we are happy to rectify our mistake and to offer a free replacement item for you with the correct custom text/engraving. When contacting us, please make sure to add the follow…

Updated 3 years ago by Dorado Fashion

I'm Missing an Item from My Order, What Should I Do?

We're sorry to hear that an item is missing! We ask that you please check your Order Confirmation to make sure that the details are correct and as you ordered. We may have sent your items in separate…

Updated 3 years ago by Dorado Fashion

I Received an Incorrect Item in My Order, What Should I Do?

If you receive a wrong item in your order, please let us know as soon as possible so that we can sort it out straight away. Start by checking your order details to ensure that the order was placed co…

Updated 3 years ago by Dorado Fashion

My Chain Size That I Received Is Incorrect, What Should I Do?

If the chain length you received is different to the one you ordered, we’ll gladly send you a new chain which you can easily replace by yourself with a set of pliers. If you ordered the wrong chain l…

Updated 3 years ago by Dorado Fashion

My Chain Broke, What Should I Do?

We want to assist you and send out a new chain to you! Please contact our Customer Care Team with: Your Order ID number. A picture of the damaged chain. A description of the damage. The chain size yo…

Updated 3 years ago by Dorado Fashion

My Jewelry Is Damaged, What Should I Do?

We are sorry to hear that your order is damaged! We are happy to assist you with any issues, but first our customer care team are obliged to receive a picture from you in order to proceed with a reor…

Updated 3 years ago by Dorado Fashion

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