Payments & Promotions
I Received a ‘Payment Didn’t Go Through’ Message, What Should I Do?
Please make sure your billing address and personal information match the information for credit/debit card used. Also make sure the card number you entered is correct. If all details are correct, and…
Why Do I See A Two Charges on My Billing Statement?
If this occurs, please check your email account to see if you received two Order Confirmations with two different Order Numbers. In our experience, customers sometimes place two orders by mistake. We…
Can I Use More Than One My Name Necklace Coupon Code?
Only one promotional coupon code, voucher, or free gift can be used per purchase.