Why Do I See A Two Charges on My Billing Statement?

Updated by Dorado

If this occurs, please check your email account to see if you received two Order Confirmations with two different Order Numbers. In our experience, customers sometimes place two orders by mistake. We’ll gladly issue a refund for one order if this is the case.

Please send an email to our Customer Care Team with a screenshot of your bank statement or with the Order Numbers for both orders so that we can sort this out for you.

If you see the words PENDING or PROCESSING on your bank statement, please allow up two business days for this charge to be cleared.

If any one-time offers are added after completing payment, it will be charged separately to your account.

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