My Jewelry Is Damaged, What Should I Do?

Updated by Dorado

We are sorry to hear that your order is damaged!

We are happy to assist you with any issues, but first our customer care team are obliged to receive a picture from you in order to proceed with a reorder for a replacement item.

Please contact our Customer Care Team with:

  • Your Order ID number
  • A picture of the damaged item
  • The item's name and item ID

We'll get back to you as soon as we can to send a free replacement item according to our warranty policy. Please note to check your email to see if you've received a response from us within 24 hours.

Your replacement item will be shipped within the time frame for the standard shipping method, that will be active on site at the time you contact us.

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