My Chain Broke, What Should I Do?

Updated by Dorado

We want to assist you and send out a new chain to you!

Please contact our Customer Care Team with:

  • Your Order ID number
  • A picture of the damaged chain
  • A description of the damage
  • The chain size you want

It is required to send a picture of the damaged chain for us to determine how to proceed.

We'll get back to you as soon as we can send a replacement chain which can be easily reattached with a pair of pliers, or by your local jeweler. Your replacement chain will be shipped within the time frame for the standard shipping method, that will be active on site at the time you contact us.

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